Stock drifts between shops
You sell the same goods on four domains and each keeps its own count. The result: you sell something that is already gone.
An operating system for e-commerce
Your whole shop operation in one system
Orders, stock, packing, carriers, claims, finance and automations on the same data. No retyping between shops, spreadsheets and carrier portals.
No card required. We connect your first shop with you.
Carriers
- Packeta
- InPost
- DHL Express
- SPS
- Express One
- UPS
- Slovenská pošta
- GLS
- GLS Parcel Shop
- GLS Balíkomat
- DPD
- Česká pošta
- Balíkovna
- DHL Freightcoming
One system from order to refund
Not a plug-in for your shop but an operations layer above it. The order arrives, the system processes it, packs it, ships it, watches the delivery and, when needed, handles the claim and the refund.
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Delivery across the EU and beyond 8 carriers in one interface — label, pickup and tracking without portals.
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The whole journey automated From the order landing to the parcel reaching the customer, without a human step.
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Claims with statutory deadlines A case has a status, a legal deadline and a history — not an e-mail thread.
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Refunds back to the account The refund is prepared from the case and matched with the bank, not typed into a sheet.
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Several shops and currencies One stock and one order list across markets, each in its own currency.
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AI over your own data The assistant answers from orders and stock; it writes only after you confirm.
Features
This is what it looks like inside
Real screens from the system, not illustrations. The data in the screenshots is sample data — names and orders are made up, the system is real.
Packing with item verification
Item checks while packing and label printing in one place — a mistake is caught at the desk, not at the customer.
Modules →The whole system in your pocket, notifications included
Add MitoOps to your phone home screen as an app — no app store needed. A notification says an order is ready to pack, the picker taps straight through to packing, prints the label, and the automation takes the rest. You choose what you want to be told about.
Modules →Orders from every market in one list
One view for all your shops — status, carrier and tracking number without switching accounts and portals.
Modules →One stock pool for every market, not four spreadsheets
A product register with variants, EAN and HS codes and minimum levels. A sale on one domain lowers availability on the others. Bulk editing changes HS codes, prices or sales on hundreds of products at once — with a preview and one-click undo.
Modules →
Claims with deadlines, not in email
Every case has a status, a deadline and a step history. The module is live in production and available by plan; claims statistics can be read by your program over the API or by AI over MCP.
Modules →Build automations yourself
A rule editor of the form "when this happens, do that" over orders and shipments, with ready-made templates for common cases.
Modules →Numbers you do not have to assemble from exports
Analytics assembles units sold, costs, margin and a reorder proposal across markets straight from operations. AI purchase planning draws on your own supplier register; the monthly report generates itself as a spreadsheet, document or PDF.
Modules →
An internal assistant that works with your data and your Google account
It answers questions about your orders, stock and documents — and helps organise the work along the way: drafting an e-mail, finding a document, writing up a summary. It ships with predefined skills for Google Workspace and Drive, so it can work with the mail, calendar, sheets and files you already have.
Modules →An assistant that also sees your inbox, calendar and files
It summarises unread mail, drafts a reply straight into Gmail, proposes answers to reviews and writes your revenue into a new Google Sheet. It never sends an e-mail on its own and never publishes a review reply until you confirm it.
Modules →A public chatbot for your shop
Answers customers on your website from the shop's public content — never from orders or personal data.
Modules →
Setup
From connecting the shop to the first packed order
No developer and no migration project. Your shop stays where it is — MitoOps connects to it.
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1
You connect the shop
Shoptet via an access key, WooCommerce with a single click inside your own shop. Several shops and several markets at once.
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2
The system pulls what it needs
Catalogue with variants, product feed, sitemap, orders and invoices. New orders then arrive live over a webhook.
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3
You switch on the prepared templates
Automations, e-mail templates and statuses come ready. Dispatch, the chatbot and the rules work the moment you turn them on.
We walk the first connection through with you. Typical time to the first printed label: one afternoon.
Comparison
What is usual, and what is different here
On the left, what an online shop is used to when assembling a system from several tools. On the right, what you get in one.
| Feature | Usual setup |
|
|---|---|---|
| Users on the entry plan | The second and every further user is normally an add-on | Five users on the entry plan |
| Carriers | One to three on the entry plan; the rest cost extra | Every connected carrier from day one, at no extra cost |
| Delivery outside the EU | Not offered, or only with a paid customs add-on | DHL Express on your own account number, electronic customs paperwork, Incoterms and a readiness check before the parcel is packed |
| Claims and returns | A separate paid service with no access to shop data | The case is created from the order with its items and prices — return shipment included |
| Refunds | The credit note is issued separately in accounting | The refund is prepared from the case and matched with the bank |
| Automation | None, or another tool with its own subscription | Rules over orders, stock and shipments inside the system |
| Several shops and currencies | Each shop its own account and its own stock | One stock and one order list across markets |
| AI over your own data | A chatbot on public content that cannot see operations | The assistant answers from orders, stock and finances; it writes only after you confirm |
We compare ourselves with a usual set of tools, not with a named product. Every row on the right can be shown in the application.
Sound familiar?
Shipping means five logins
Packeta, GLS, DHL — every carrier its own portal, its own login and its own way of printing a label.
Returns live in an inbox
The case status is "somewhere in the mail". Nobody knows what is happening with it until the customer writes a second time.
Reports are assembled by hand
End of month means downloading exports and gluing them together in a spreadsheet. Every month again.
How it runs
- An event arrives
- Data is joined
- A rule runs
- The result is written
- A person is notified
Features
How it runs once it is connected
It connects to your shop through the interface you already have. Orders arrive instantly, stock stays reconciled, labels print from one place, and rules take over whatever repeats.
1. Connect
You paste your shop access key. MitoOps pulls in products, orders and invoices, and keeps them current through webhooks from then on.
2. Configure
You pick carriers, warehouses and markets, then set rules for what should happen on its own — for example "once packed, mark the order as shipped".
3. Operate
The team works in one interface. Whoever should see finances sees finances; whoever packs sees packing. The rest runs in the background.
One core
Modules are not separate islands
They use the same orders, products, customers, shipments and permissions. That is why an automation can react to a tracking event, the chatbot can verify an order safely, and the internal assistant works on real company data.
MitoOps Core
Shared data, roles and audit
Orders
Stock and products
Shipping and carriers
Returns and claims
Automations
AI centre
Affiliate
in development
Reports
Based on what you are solving
Where do you want to start?
You do not have to buy everything at once. Pick a goal and we will show a set-up that covers it.
I want to unify the operation
One account, one true stock level across shops. Orders, products and movements in one place instead of four admin panels.
I want to speed up shipping
Packing with item verification, labels for every carrier from one screen, and statuses that switch themselves.
I want to automate the business
Rules of the form “when this happens, do that” over orders and shipments. No developer, and a history of every run.
I want to reduce support load
A claim as a managed case with a deadline and an owner. A chatbot that verifies the order before it says anything about it.
I want to grow
Reconciled stock across markets, affiliate on real orders, and reports that are not assembled from exports.
Modules
The modules every plan includes
The system is built as modules, but you do not pay per module. Every plan includes the whole list; plans differ by volume — shops, orders and emails.
Orders
Orders from every shop in one place, kept current by webhooks.
Stock and products
Product records, code registry and the history of every movement.
Shipping and carriers
Packing with scanning, labels and tracking for multiple carriers from one place.
Stock reconciliation
The same goods across several shops share one count.
Returns and claims
A case with status, deadlines and full communication history.
Automations
Rules of the form "when this happens, do that" over orders and shipments.
AI centre
An assistant over your own data, a website chatbot and a copywriter.
Reports
Monthly and custom reports from real data, not manual exports.
Product record and reviews
One place where a product is edited for every market.
API & MCP
Your data, readable by your own systems — and by AI
MitoOps joins your stores, stock, shipping and reports into one normalised layer. The same layer is open to your program over a REST API (read-only) and to an AI assistant over MCP, which reads and, with explicit consent, proposes a disabled automation draft — you are the one who enables it —, creates a discount coupon from the parameters you give it, and manages the affiliate programme (partner accounts, texts, campaigns; commissions and payouts stay with you). You choose the permissions yourself.
- Connect Claude.ai over OAuth in minutes — no keys to copy
- Orders, products, stock, shipments, analytics and reports across every store
- 84 MCP tools across 20 scopes; orders, stock, products and documents are never changed through the interface
What it saves
An estimate for a shop doing roughly 500 orders a month. We can run the numbers for your case on a call.
~12 hrs
a month on shipping
Bulk label printing and automatic status changes instead of working through each carrier portal.
~6 hrs
a month on reports
The monthly report is built from real system data, not from exports glued together by hand.
fewer cancellations
caused by stock discrepancies
Stock stays reconciled across shops, so you do not sell what is already gone.
Saving 18 hours a month at €15 an hour is roughly €270 — more than the Growth plan costs (€159 a month). The rate is an assumption; plug in your own.
This is our own estimate based on running the system, not a measurement at a customer. Your numbers depend on how you work today.
No card required. We connect your first shop with you.
Connections as an advantage
Connects to what you already run
E-commerce platforms, accounting, banking, work tools and AI in one connected flow. You do not move data between them by hand.
E-commerce platforms
Where orders, products and stock come from. Several shops at once, each with its own market and currency.
Accounting
Invoices and documents reach your accounting on their own — you only approve them.
Banks and payments
Payments match orders from the statement, not by eye.
Language models
Your own key or ours — the AI modules run on whichever you pick.
Work tools
Mail, documents and calendar where the system actually works with them.
You enable each connection separately and grant only the permissions it needs.
What people say
„We sell on four domains in four countries and stock was always the biggest problem — the same number in four places. MitoOps reconciled it and folded shipping into a single step. Returns stopped living in an inbox. We use the system daily in production."
production deployment across SK / CZ / PL / international markets
Security and data
Where your data lives and who can reach it
The system handles your customers’ orders and their customers. Here is how that is arranged — without certification badges we do not hold.
Each client’s data is separate
Every client has their own database, not a row in a shared table. Isolation does not rest on a condition in a query that someone can forget to write.
Roles and permissions
Who sees financial data, who may change stock, and who may only read. Configurable per section, not just “admin and everyone else”.
Audit of important changes
Who changed what and when — including access by our support, which requires a reason, a time limit and your consent.
Encrypted credentials
Tokens for shops and carriers are stored encrypted and the interface never returns them. They never reach logs or the knowledge base.
Verification before showing an order
The chatbot on your site reveals order status only after verifying the email used for the purchase. Without it, it says nothing.
Backups and recovery
A daily database backup with history. Recoverability is verified, not assumed.
We do not claim certificates or standards compliance we have not formally obtained. When we do, they will be here — until then it would be a claim nobody could check.
Onboarding the next clients
If you run a Shoptet shop across more than one market, get in touch. Clients joining at this stage get hands-on onboarding and pricing that reflects it.
Common questions
What is MitoOps?
MitoOps is an e-commerce operations system — stock, orders, shipping, claims, automations and an AI assistant in one, connected to shop platforms and carriers. It runs as a service, is billed monthly by plan, and can be adopted module by module.
Do I have to move everything to MitoOps at once?
No. The system is modular — you can start with one module (shipping, for instance) and connect the rest gradually. Your shop keeps running as it does.
What happens to my data?
Every customer gets a separate database. Shop and carrier credentials are stored encrypted and the interface never shows them again after saving. Details are in the privacy page.
Do you support my shop platform?
Shoptet and WooCommerce (WordPress) are both connected. WooCommerce connects with a single click — you never copy any keys. Shopify and PrestaShop are in progress; if you run one of those, get in touch and we will give you a real date, not a promise.
How does the AI part work?
AI is a separate module (internal assistant, website chatbot, copywriter). It is billed on actual usage rather than a flat fee — you see the real cost in the app. The system works normally without it.
Who is behind this?
A small team that works in the system every day alongside the shops running on it in production. That is why we find the bugs first.
What if it does not fit?
The trial is 14 days with no card. If it does not fit, you pay nothing and we export your data.
More questions? Write to us and we will get back to you. Write to us
Try MitoOps on your own data
We connect your first shop with you — 14 days free, no card required. And if you would rather talk first: twenty minutes, no commitment, and we say plainly what MitoOps handles and what it does not.