No missed deadlines
Each case type has its own deadline. Overdue cases show up on the home screen.
Returns and claims
Claims handled on time, without chasing
Returns, claims and exchanges in one place. A case is created from the order, has a status and a deadline, and the customer knows what is happening.
No card required. We connect your first shop with you.
Benefits
Why Returns and claims in MitoOps
Fewer emails back and forth, no missed deadlines and refunds handled properly.
The case knows the order
No retyping of items, prices or history. The case is created straight from the order.
Return shipment inside the case
Shipping issues the return label and the parcel is tracked like any other.
Refunds you can follow
To a bank account, as a coupon, by QR payment or back the original way. Each refund has its own status, so you know whether the money really left.
How it works
Up and running in three steps
From the customer request to a closed case.
The customer opens the case
Through the form on your shop they choose a return, a claim or an exchange. No phone call, no email.
Goods arrive and you decide
The case moves through statuses from waiting for the goods to the decision. The returned item can be restocked automatically.
Money or a replacement goes out
Choose how to refund or send a replacement. The customer can receive a message and a protocol in their own language.
Features
What the module does
Everything a return or claim needs, without another tool.
- Three case types: return, claim and exchange
- Steps and statuses you can adjust to your process
- Deadlines for each type separately, from 1 to 365 days
- A form on your shop in 11 languages, styled to match your website
- Withdrawal from the contract with buttons and confirmation under EU rules
- Return labels through your carriers
- Refunds in five ways and a credit note for the case
- Automatic restocking of returned goods
- Email and protocol templates in 11 languages
- Labels for sorting cases and handling statistics
- Role-based access: support handles cases, warehouse staff do not see them
Modules working together
Works on its own, even better with the rest
Returns and claims work on their own. With Shipping they get return labels and tracking, with Stock the returned goods go back into inventory, and Automations send messages or change statuses for you. You can read cases through the API and MCP, and an AI assistant can propose a settings change that you approve.
Shipping
Packing with scanning, labels, pickups and parcel tracking.
More about the moduleStock and products
Products, stock, availabilities, purchasing, reviews and customers across shops.
More about the moduleAutomations
"When this happens, do that" rules over orders, stock and shipments.
More about the moduleAPI & MCP
Your own software or AI assistant reads the same data and, with your consent, proposes a change.
More about the moduleFrequently asked questions
Does the customer have to call or email?
No. The form on your shop guides them through the whole request. You add it to your page with a single code snippet.
How is the deadline calculated?
For each case type you set the number of days and when the deadline starts: when the case is opened, on the order date or on delivery.
Are returned goods restocked automatically?
Yes, if you turn on automatic restocking. The item is restocked when the case moves to the Goods received status.
Which languages does the customer see?
The form, the case page and the message templates are ready in 11 languages. The customer gets everything in the language of their case.
Handle claims with a clear overview
Turn on the module, add the form to your shop and see the first case with its status and deadline. 14 days free, no card required.